Need help with PTT?
Get help with the PTT Football app, account access, saved clubs, matchday planning, incorrect information, privacy questions, technical problems or anything else connected to the service.
Get to the right place quickly.
Use the route that matches what you need.
Giving us the right context helps us understand the issue and deal with it more efficiently.
App & account support
Help with iOS, Android or web, including sign-in problems, saved clubs, account access and general technical questions.
Privacy & personal data
Privacy questions, data requests, account information and concerns about how PTT processes personal information.
Incorrect matchday information
Wrong fixture details, venue information, ground guidance, travel information or another part of the matchday that needs reviewing.
Business & partnerships
Clubs, SLOs, pubs, breweries, hospitality businesses, travel providers and wider commercial opportunities.
You can browse PTT without an account.
Guest access lets supporters explore clubs, fixtures and matchday information. A free account is required when you want to save clubs or build and keep a matchday journey.
Browsing as a guest
You can explore the core PTT experience without creating an account. If you later choose to save something, PTT will ask you to sign in or create a free account.
Saved clubs & matchday plans
Saved clubs and user matchday plans are linked to your account so they can be kept securely against the signed-in user.
Spotted something wrong?
Football information changes quickly. If something in PTT looks wrong, tell us so we can review it.
What you can report
Reports can relate to club pages, fixtures, grounds, arrival information, matchday pubs, travel, parking, taxis, hotels or other information shown through PTT.
What helps us investigate
- the club, fixture, venue or location involved;
- what appears to be wrong;
- the date or fixture if relevant;
- the device or platform for technical issues; and
- any useful source, screenshot or additional detail.
Include the detail that helps us reproduce the problem.
Login or account access
Tell us the sign-in method you use and the email address associated with the account. Never send PTT your password.
Saved clubs or matchday plans
Include the club or fixture involved and whether you are using iOS, Android or the web app.
Travel, venues & ground information
Include the club and the station, pub, ground, parking, taxi or hotel information that appears to be wrong.
iOS, Android & web
For technical problems, tell us the device or platform and briefly describe what happened immediately before the problem appeared.
Matchdays can change quickly.
Check official information before travelling.
PTT helps supporters plan a matchday, but fixtures, kick-off times, travel disruption, supporter entry rules, venue policies and policing arrangements can change. Check relevant official club, venue, league, police, transport and booking information before making final plans.
Your account. Your information.
PTT has dedicated routes for privacy information, terms of use and permanent account deletion.
Privacy Policy
Read what personal information PTT processes, why it is used and your data-protection rights.
Terms of Use
Read the general conditions that apply when you use the PTT Football website, app and services.
Delete your account
Use PTT's account deletion route if you want to permanently delete your PTT account and associated user-linked PTT data.
Commercial venue terms
Featured venue customers can read the terms governing promoted venue placements and related commercial conditions.
Contact PTT Support.
For app help, account issues, technical problems or incorrect information, call us or send a message directly.