Your data, kept simple.
This Privacy Policy explains what information PTT Football collects, why it is collected and how it is used. PTT Football is an independent football supporter travel platform based in the UK.
Privacy summary.
PTT only aims to collect information needed to run the app, manage accounts, save clubs, receive issue reports, improve the service, understand basic app usage and produce aggregated, anonymised football travel insights.
Who we are.
PTT Football is operated by Gary Hampson, Founder, with Rachael Birch as Director. For privacy questions, contact privacy@pttfootball.com.
Service name
PTT Football, also known as Planes, Trains & Terraces, provides football supporter travel planning tools through its website, web app and future mobile apps.
Contact
For privacy or data questions, contact PTT Football by email at privacy@pttfootball.com.
Information we collect.
The information collected depends on how you use PTT Football.
Account information
When you create or use an account, PTT may process your email address and login information needed to provide account access.
Saved clubs
If you save clubs in the app, PTT stores the club names linked to your account so your saved clubs can be shown when you return.
Issue reports
If you submit an issue report, PTT may collect the club, ground or area, issue type, message content, report status and account identifier linked to the report.
Basic analytics
PTT may use basic analytics to understand usage, improve performance, identify problems and make the app more useful.
Aggregated trend data
PTT may analyse app activity in an aggregated and anonymised way to understand football travel trends, such as popular club pages, stadium areas, matchday places, map-link usage, saved-club trends and general supporter planning patterns.
Emails and contact
If you email PTT, we may process your email address, message content and any information you choose to provide so we can respond.
How we use information.
PTT uses information to provide and improve the service, support users and keep football travel information useful.
To provide account access
Account information is used to let users sign in, access the app and use account-based features.
To save user choices
Saved club information is used to remember clubs selected by the user and display them inside the app.
To improve app information
Issue reports are used to review possible errors, outdated information or app problems.
To improve the service
Basic analytics may be used to understand which features are useful, identify technical issues and improve app performance.
For anonymised insights and partnerships
PTT may create aggregated, anonymised insights to support partnerships with venues, breweries, pub groups, travel providers, hotels, affiliates, clubs or supporter organisations. These insights should not identify individual users.
To understand demand
Aggregated insights may help PTT understand which areas, venues, club pages or matchday planning tools are most useful so the service can improve over time.
Aggregated and anonymised insights.
PTT may use app activity and issue-report data to create high-level football travel insights.
Examples of insights
Examples may include popular stadium areas, frequently viewed club pages, commonly used map links, high-interest matchday locations, saved-club trends or general supporter planning patterns.
Venue and brewery partnerships
PTT may use aggregated insights to support conversations with pubs, venues, breweries, pub chains or hospitality partners about supporter demand, potential offers, sponsorships or partnerships.
No personal user data sales
PTT does not sell personal user data. Any shared insight should be aggregated and designed not to identify individual users.
No individual profiling for partners
PTT should not provide partners with individual user profiles, personal account information, email addresses, exact user histories or data that directly identifies a user.
Sharing information.
PTT does not sell user personal information. Some third-party services may be used to operate the app and website.
Service providers
PTT may use third-party services for hosting, authentication, databases, analytics, email, website hosting and app functionality.
External services
PTT may link to maps, travel, hotel, booking, affiliate or partner services. These services are separate from PTT and may have their own privacy policies and terms.
Aggregated partner information
PTT may share aggregated, anonymised trend information with selected partners. This information should not identify individual users.
What we do not share
PTT should not share user email addresses, personal account details, private issue reports or individual usage histories with commercial partners unless clearly required, lawful and disclosed.
Legal basis and retention.
PTT Football aims to process personal information only where there is a reasonable and lawful reason to do so.
Legal basis
Depending on the feature, PTT may process information to provide the service requested by the user, to support legitimate interests such as improving the app and developing aggregated insights, or to respond to user contact.
Retention
PTT keeps information only for as long as reasonably needed to provide the service, maintain records, handle support requests, improve the app, develop aggregated insights or comply with legal obligations.
Your rights.
Users may have rights over their personal information under UK data protection law.
Access, correction and deletion
You can contact PTT to ask about the information held about you, request correction of inaccurate information or request deletion where applicable.
Contact for privacy requests
Privacy requests should be sent to privacy@pttfootball.com. Please include enough information for us to understand and respond to your request.
Children and young users.
PTT Football is intended as a football travel planning service. It is not designed to knowingly collect personal information from children without appropriate permission. If you believe a child has provided personal information, contact privacy@pttfootball.com.
Changes to this Privacy Policy.
PTT may update this Privacy Policy as the website, web app, mobile apps and services develop. The latest version will be made available on this page.
Privacy questions?
Contact PTT Football if you have questions about this Privacy Policy or your data.